How can we help?
Most questions are answered below. If you're stuck, reach out — we typically reply within 1 business day.
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Frequently asked questions
My microphone isn't working — what should I do?▾
Check that you've granted microphone permission to your browser, restart the page, and try again. On iOS Safari, you may need to enable mic access in Settings → Safari → Microphone.
How do I cancel my subscription?▾
Go to Settings → Subscription → Cancel subscription. Cancellation takes effect at the end of your current billing period; you keep Pro access until then.
How do I change my language?▾
Open Settings → Language and pick English, French, Spanish, or Portuguese. The change applies immediately.
How do I delete my account?▾
Go to Settings → Delete account. We permanently remove all your data within 30 days, except invoices retained for legal compliance.
Can I export my data?▾
Yes. Go to Settings → Export my data to download a JSON file with your profile, practice sessions, scores, and achievements.
Why am I not seeing my score after a session?▾
Assessment can take 10–20 seconds. If it fails, retry the session. If the issue persists, contact us — we can usually recover the recording.